Your account on Sona77 Privacy Our Top Priority

1. Policy Introduction & Scope

Sona77 is an international online gaming and entertainment platform. We believe every user has full ownership of their personal data and the right to know exactly how it is being used. This Privacy Policy Applicable to the Sona77 website, mobile app, and all associated services.

Whenever you visit Sona77, open an account, play games, or make transactions, we collect certain information. This policy clearly sets out why that data is collected, where it is stored, who can access it, and what rights you have. Sona77's Privacy Policy is built in compliance with GDPR, international data protection laws, and established best practices.

The terms of this policy may change from time to time. Any updates will be notified on the website and the date at the top of the policy will be updated accordingly. Continued use of Sona77 after changes are made will be considered acceptance of the revised policy.

2. What Information We Collect

Sona77 only collects data that is genuinely necessary for providing services, ensuring security, and meeting legal obligations. We never collect unnecessary or excessive information.

3. How Your Information Is Used

Sona77 uses collected data strictly for defined purposes. Each use case is clearly outlined below:

• Account Management: To create your profile, verify logins, and keep your account secure.
• Transaction Processing: To process deposits and withdrawals accurately.
• KYC & Legal Compliance: Age verification, identity verification, and anti-money laundering (AML) compliance.
• Customer Support: To address your complaints and queries.
• Personalized Experience: To recommend promotions and games tailored to your preferences.
• Fraud Prevention: To detect and prevent suspicious activity.
• Analytics & Improvement: To analyze and improve platform performance.
• Contact: To send you important updates, security alerts, and promotional offers (with your consent).

4. Data Retention & Durations

Sona77 retains your data only for as long as necessary — while your account is active and as required by legal obligations.

• Account Information: Up to 5 years after account closure (for legal purposes).
• Financial Transaction Records: 7 years (in accordance with anti-money laundering regulations).
• KYC Documents: 5 years after the end of the relationship.
• Gaming Logs: 3 years.
• Cookies & Browsing Data: Up to 1 year.
• Customer Support Communications: 2 years.

Once the designated retention period ends, your data is automatically deleted or anonymized securely. Deletion upon your own request is covered in detail under Section 7.

5. Data Sharing & Third Parties

Sona77 never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Providers: Mobile Banking, Nagad, Rocket, and other payment gateways — solely for processing transactions.
• KYC Verification Services: Accredited verification bodies for identity confirmation.
• Technology Service Providers: Providers of cloud hosting, cybersecurity, and analytics services.
• Law Enforcement Agencies: When required by legal order or investigation.
• Licensing Authority: To ensure regulatory compliance.

All third-party partners are contractually required to uphold the same data protection standards. They may not use your information beyond what is directed by Sona77.

6. Cookies & Tracking Technologies

The Sona77 website uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help improve your browsing experience. We use three types of cookies:

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the site to not function properly.

7. Your Privacy Rights

Sona77 believes every user should have complete control over their own data. The following rights are reserved for you:

• Right to Know: You can find out what data we hold about you and why.
• Right to Access: You can request a copy of the data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can restrict the processing of your data.
• Right to Portability: You can export your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

To exercise these rights, email the Sona77 support team directly. All requests will be responded to within 30 days of receipt.

8. Security Measures

Sona77 employs industry-leading technical and administrative safeguards to protect your data. Our security infrastructure is regularly verified through independent third-party audits.

• SSL/TLS Encryption: All site communications are encrypted with 256-bit SSL.
• Database Encryption: All stored sensitive data is encrypted with AES-256.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Server protection against cyber attacks.
• Regular Security Audits: External penetration testing every six months.
• Access Controls: Only authorized personnel have access to specific data.
• Incident Response Plan: A full action plan for rapid response in the event of a data breach.

Please note, however, that no system on the internet is completely impenetrable. Keep your password strong and never share it with anyone.

9. Children's Privacy

Sona77 is a platform strictly for adults aged 18 and above. We do not knowingly collect personal information from minors.

If we are notified or become aware that a minor's data exists in our system, it will be deleted immediately and the associated account will be closed. If you have any information regarding this, please contact our support team.

10. Changes to the Privacy Policy

Sona77 reserves the right to update this Privacy Policy at any time. In the event of changes, we will notify you through the following channels:

• A notice will be displayed on the website homepage.
• A summary of changes will be sent to your registered email address.
• The "Last Updated" date at the top of the policy will be revised accordingly.

For significant changes, at least 14 days' notice will be given before they take effect. Continued use of Sona77 after any changes will be considered acceptance of the updated Privacy Policy.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our Data Privacy Team is always ready to assist you.